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JAPAN&GLOBAL eSIM Contact Form

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This is the inquiry form for JAPAN&GLOBAL eSIM.
Our inquiry hours (Japan time) are as follows:
10:00∼18:00 We will respond on the same day for inquiries completed during this time.
18:01∼ 　　　We will respond on the next day for inquiries completed during this time.
Before that, please check "https://youtu.be/daBkrkO7qaU" again and wait for further instructions.

Is the device SIM-free? *

Yes
No

eSIM can only be used with SIM-free devices.
Our support center cannot assist with this. Please ensure you have a SIM-free device.

Is today within 30 days of the eSIM service purchase date, considering the purchase date as Day 1?

Yes
No

Apologies, but as stated in the product description, usage is limited to within 30 days. Additionally, returns or cancellations are not possible.

Is "Roaming Data" under "Communication Options" turned ON? *

Yes
No

To connect to the network, please enable data roaming.

Did you select the eSIM for mobile data as the default line? *

Yes
No

Please initiate the configuration to use the eSIM for mobile data.

Have you connected to the local network provider supported by the eSIM? *

Yes
No

Please turn on the network's automatic selection feature and enable airplane mode. Wait for a moment, then power off and wait for the network connection.
If it doesn't connect properly, turn off the automatic selection feature and manually select the network connection.

Have you verified if the APN matches the information on the product page?

Yes
No

Delete all APN settings and restart your mobile phone, please.

Please select the option that best matches your inquiry from the following questions: *

Can't set up eSIM
Accidentally removed eSIM
How to add data
"Code is no longer valid" or "Service couldn't be activated"
I can use data communication, but I cannot make voice calls.
Not listed above

→Requires a WIFI environment. Please update the OS to the latest version and restart before setting up.

→Rescanning and restarting are not possible. You will need to purchase again.

→ You will need to make a new purchase. Please purchase from the website "https://esim-globals.com/".

→If this error is displayed, it is highly likely that the eSIM installation failed or the eSIM was accidentally deleted, and the code cannot be used.

→This e-SIM will be "data only". Voice calls are only available for online calls associated with SNS, etc.

If selected "Not listed above" *

→Please fill in the content

Do you know the ICCID? *

I know
I don't know

16-digit number as mentioned in our information emails, for example: 9000023073181974

ICCID Code

Name *

Email *

Which device are you using for this service? (It is essential that the device is compatible with eSIM usage). *

IOS
Android
Not applicable

Thank you for your response. The information provided will only be used for the purpose of connection and will not be used elsewhere.

(iPhone only) Is the iOS version 12.1 or later? *

Yes
No

Please update to the latest iOS and restart before using.

Please select an iOS device. *

iPhone
iPad

If selected "iPhone" *

If selected "iPad" *

Please select an Android device. *

Galaxy
AQUOS
Google
OPPO
HUAWEI
その他

If selected "Galaxy" *

If selected "AQUOS" *

If selected "Google" *

If selected "OPPO" *

If selected "HUAWEI" *

Other devices *

Please prepare the above terminal. Items cannot be returned or canceled after purchase.

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