JAPAN & GLOBAL SIM Contact Form

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home > JAPAN & GLOBAL SIM Contact Form

This is an inquiry site for JAPAN&GLOBALSIM.
Inquiries outside Japan are handled by Triproaming International.
Triproaming International contact address：
◇WhatsApp/Line/Telegram :+852 6014 0451
◇Email: adminhk@tsimtech.com 英・中

Is the device SIM-free? *

Yes
No

Is mobile data communication turned on? *

Yes
No

Is 4G turned on? *

Yes
No

Do you have a receipt from the place of purchase? *

Yes
No

Proof of purchase is required even if the device was purchased from a web/travel agency, etc.

Do you know your ICCID? *

Yes
No

The 20-digit number on the SIM card.

ICCDIC Code

What device are you using? *

Android
Iphone
Other

Details of this inquiry *

Selected the wrong country/region/capacity
→That information cannot be changed
Don't know how to select a communication plan, can't make a choice
→ Please send us a picture of the current screen or describe the details in the remarks column.
Able to sign up for a communication plan, but don't know how to set up the APN
→ Please send us a photo of the current screen or describe the details in the remarks column.
Communication plan contracted, APN set up, but cannot connect to the Internet
→ Please send us a photo of the current screen or describe the details in the remarks column.
Other
→Please send us a photo of the current screen or describe the details in the remarks column.

Please attach your receipt.

この領域にファイルをクリックまたはドラッグしてアップロードします。

Click or drag files into this area to upload them.

Please describe your current situation.

Please attach any screenshots or other information you would like the call center to confirm.

この領域にファイルをクリックまたはドラッグしてアップロードします。

Click or drag files into this area to upload them.

Name *

Email address *

Phone number

Only phone numbers in Japan

Our usage limit ①: No need to fill in.

Our usage limit ②: No need to fill in.

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